Look, I’m not trying to be mean or anything. I’m just telling my story.
There is a valve that has something to do with the catalytic converter that sits directly over the alternator. The hose going into the valve had not just come loose; the valve was broken in half. You could just see where someone had lifted the alternator out and broke the valve in the process. And here’s the kicker: what looked like gorilla glue was clumped all over the broken pieces of the valve. (refer to pictures, notice the glue that dripped down to the engine cover)
Me and my family(3 kids) are from Richmond and we just came down to OBX a couple days ago for vacation and my water pump locked up not even a mile from this shop. I got a tow down there and spoke with Robert the owner. I've been in the car industry for 13 years, so I know good guys and bad guys, and Robert is one of the good guys. He helped pack all of my family's stuff into the back of his truck and drove us all down to our hotel and had my truck ready by 9am the next morning. The price I paid was better than what I would have paid in Richmond and worth the hospitality. I do all the work on my own cars so it was refreshing to have a nice guy do something I HAD to have done. I would definitely go to him again.
I'll admit, the fix took only a day and a half and the price wasn't that bad, I guess.
Five days into our week stay in Corolla, after towing a trailer with our golf cart, my family and I jumped in my Honda truck for a little excursion. We got 3 miles down the road and the tranny started slipping. Pulled into Harris Twitter immediately and started searching Google for a transmission repair shop. Everything pointed to Norfolk, Ugg.
Wonderful people who knew what they were doing. They helped us out when we were really in a bind. We were on vacation and we could not find a place to take our car and they got us right. They didn't try to take us for a ride. I would recommend them to anyone.
Great customer service. Very reasonably priced and went above and beyond expectations. Would recommend to anyone looking near the area for auto repairs.
I asked my mechanic if that was an adequate fix. He just laughed. Even if it was what you are supposed to do when such a valve is broken, these guys didn’t say a word about how they had broken a completely different part. It makes wonder if that is why the price was so reasonable.
Noticed Outer Banks Mobile Engine and it said they rebuilt engines. I always try to use local businesses so I gave them a call to see if they could help.. Robert, the owner answered and assured me he could handle the job and would get right on it. He recommended a local towing company down in Kitty Hawk who arrived within a half hour.
But I’m not done. So, I called them back and explained the situation, asking for some kind of compensation. The guy immediately insisted that the part broken was nowhere near the alternator. (calling me a liar?) After some arguing, he told me he would look up my info in his system and call me back. That was months ago, and I haven’t heard a word.
Note; Outer Banks Mobile Engine has one unfavorable review and I asked him about it. He assured me he never worked on the gentleman"s vehicle and certainly wouldn't use glue to fix a part he supposedly broke installing and alternator. When the gentleman was asked to present a work order he could not. Robert told him if he did he would refund his money and fix the issue... "Honest as the day is long"
Then the fun started. About a week after returning from vacation, I noticed a knocking under the hood. It was subtle at first, but then it grew. I had my mechanic take a look. He literally popped the hood, didn't even bend over to look, pointed at the back of the engine and said, "There's your problem."
True to his word he managed to locate and install a new radiator, flushed the Transmission and added an additive to help any damage that might have been caused from driving with no fluid.
Robert is as honest as the day is long! He could have ripped me off and over sold me but he is a good man. I highly recommend this shop and if I lived in the area they would have all my business.
Tourists beware!
While vacationing in OBX, my car's alternator died. I found these guys, saw the great review and went for it. The tow truck driver tried to talk me out of going here, and I should have listened.
I called Robert back (Thurs. noon) and explained that we needed to be checked out of the house by 10AM Saturday with trailer in tow and that there was transmission fluid all over the concrete drive of the house and a trail down the road. He wasn't sure where the leak was yet but assured me he would get it fixed by Friday and everything would be ok.
This is a great story. Please, read all of it!
Outer Banks Mobile Engine is a US Car Repair based in Powells Point, North Carolina. Outer Banks Mobile Engine is located at 8598 Caratoke Hwy #3, Powells Point, NC 27966, USA.
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